Returns & Exchanges
At Quay, we want you to love your new frames, which is why we offer a 30-day return window for all orders placed through our official online store. Please ensure items are in their original condition with all packaging intact to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided by the portal and securely package your eyewear in its original protective case.
Drop Off Package
Affix the return label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse inspects your returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing